Clyde the West Highland Terrier Cross has been visiting Lynbrook Vet since we opened. He is a very special boy who has had chronic ear infections throughout his life despite the devotion towards his treatment given by his family and our team.
Above: Nurse Elise with Clyde
Clyde was diagnosed with bilateral otitis externa (ear infection of both ears) and after undergoing an anaesthetic to flush out his ear canals, he was found to have severe and chronic inflammation inside both ear canals which had also become very narrow. No wonder no medication was working! Poor Clyde also had an abscess form within his ear which his medication could no longer treat and so Clyde’s best hope was to undergo a special kind of surgery to remove the entire ear canal.
Above: Artist’s interpretation of the TECA surgery which requires the complete removal of the ear canal
This made Clyde’s family rather nervous. It was a big decision to make, but knowing it would make him so much happier, he was booked in for the procedure known as a Total Ear Canal Ablation (TECA).
The TECA surgery involves the removal of the entire ear canal and middle-ear cavity while leaving the ear flap in place. TECA’s are recommended at the end stages of chronic ear disease that can no longer be treated or managed with medication.
We enlisted the help of Dr Ralph Webster of Better Veterinary Referrals who specialises in this type of procedure. Clyde had both ear canals dissected and removed. He went home that night with a funky haircut and his mum told us he slept like a baby!
Above: Clyde after surgery with his funky haircut! Sterility is important for surgery, we promise it will grow back!
Clyde is now significantly more comfortable and feeling much better following his surgery and recovery from his severe ear infections. Clyde had his sutures removed and his incision site had healed within 2 weeks.
Clyde is loving the quiet life not having to listen to his sister Bonnie and being spoiled with treats from his parents as he lives the good life indoors and waits out the cold, Melbourne mornings until his hair grows back!
Dr Justin Alway is an absolutely amazing vet who did everything he could to help our beautiful bunny mummy. Sadly, despite all his efforts, she didn't make it.The care, compassion and support we received from Dr Alway and the wonderful… More team at Berwick/Lynbrook Vets were beyond anything I have ever experienced.Dr Alway took the time to explain everything to us, made sure we understood what was happening and was incredibly supportive throughout the entire process. What touched us most was that his care didn't stop when we left the clinic. His genuine concern and aftercare were something we never expected but are so incredibly grateful for.We feel very fortunate to have found him when we needed help the most. He is not just an excellent vet but someone who truly cares about the animals and the families who love them.While we are still grieving the loss of our beautiful bunny mummy, we are so grateful for everything Dr Alway and his team did to try to save her.Thank you from the bottom of our hearts for your kindness, compassion and support. We have certainly found a vet we can trust, knowing that his care goes well beyond the clinic doors.We couldn't recommend him and his team highly enough.
It is honestly difficult to put into words just how genuinely beautiful Dr Daphne and the entire team are, both in heart and in mind.We have had difficulty finding a veterinary clinic that feels calm, polite, warm, welcoming, genuinely… More caring and knowledgeable, but from the moment we arrived, this practice felt completely different. There was such a lovely, peaceful atmosphere, and we never felt rushed, dismissed or treated like just another appointment.The team were incredibly well organised, very reasonably priced and, most importantly, they actively listened to us and took the time to understand the individual needs of our fur kids.With our relocation to Queensland, we needed both of our dogs assessed and given their tick prevention injections, which we had struggled to find another veterinary clinic in South East Melbourne offering. Dr Daphne and the team took the time to explain everything properly and make sure we understood what was needed to protect them once we move. Paralysis ticks are not just a concern in Queensland and New South Wales, and we were also made aware of the importance of prevention as their range continues to extend further south. It was wonderful to find a practice that offers the long-term tick injection, especially for pups who do not take particularly well to tablets.We also received fantastic advice about the possible risks associated with sporting club activities and the preventative measures we can take to help protect them from injury, as well as thoughtful guidance regarding their individual dietary requirements. We had previously fed our kids full Lyka meals but stopped purely because of the cost. A new understanding of the benefits of their meals helped us make an informed decision to reintroduce Lyka and use a half-Lyka, half-current-food approach so we can manage the cost while still giving them those nutritional and probiotic benefits.Our fur kids were also assessed for their fit-to-fly certificates. This was something we had been quite anxious about, particularly given that one of our kids was born deaf and knowing that the relocation and flights are going to be a stressful few days for them. The information, reassurance and practical advice we received gave us a much better understanding of what we can do before and after their flights to minimise their anxiety and support them through the whole experience.What impressed us most was the genuine care behind everything they did. Nothing felt transactional. They listened, explained, reassured and treated our fur kids as individuals.It is incredibly comforting to meet veterinary professionals who clearly have such beautiful hearts and who genuinely care about both the animals they treat and the people who love them.We are so grateful to Dr Daphne and the entire team and cannot recommend this practice highly enough.
I’m really grateful for the care Joey received from the team. Everyone was so kind, caring, and patient, and they took the time to explain everything clearly and guide me through each step. It made a stressful situation feel so much easier.A… More special mention to Dr Angus he’s an absolute legend. He was professional, caring, and genuinely took the time to make sure Joey was looked after properly and that I understood everything. You can really see how much he cares about the animals he treats.I genuinely felt that Joey was in the best hands, and I couldn’t be happier with the care and service we received. I would wholeheartedly recommend this vet to anyone who wants their pet treated with genuine care, compassion, and respect. I wouldn’t hesitate to bring Joey back here again.
Thank you to the team at Lynbrook Vet for all the hard work you do! Within the span of just two weeks, two of my cats have needed to go to the vet for separate issues and it's been a really lovely, reassuring experience both times.… More A big thank you to Dr Naoise, Dr Justin and the nurses who were all so patient and kind with handling my anxious kitties. I can't stress just how helpful and informative everyone was, and how they took the time to thoroughly explain results and answer questions. I'm a really anxious pet owner, but it's been so reassuring knowing how professional and knowledgeable the staff are.Very grateful that this is my local vet! Thank you so much again.
Lynbrook Veterinary Services Primary Care Practice
Lynbrook Vet is a close-knit team of Veterinary professionals dedicated to practising veterinary science in a compassionate, trustworthy, respectful and professional manner. We care deeply not just for our patients and clients, but for one another as well.
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